Frequently Asked Questions

Everything you need to know about shopping with illestbrand.

How long will it take for my order to ship?

Standard domestic orders are typically processed within 2-3 business days. Once shipped, delivery takes approximately 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that certain limited-edition releases may be final sale.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.

How can I track my package?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your shipment's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

How should I care for my illestbrand apparel?

To maintain the quality of the prints and fabric, we recommend machine washing your items in cold water and hanging them to dry or using a low-heat dryer setting.